Last Updated: July 13, 2026
Genteel Homecare Products (“Genteel,” “Genteel Homecare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, submit an inquiry, request product information, communicate with us, or otherwise interact with our business.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights and choices you may have regarding your personal information.
Genteel Homecare is a business-to-business website for rehabilitation, homecare, mobility, bathroom safety, and related assistive equipment. Our website is mainly intended for business customers, brands, importers, distributors, retailers, healthcare-related organizations, and other professional visitors.
We may collect personal and business-related information that you provide to us, including:
Name
Company name
Job title or business role
Email address
Phone number
Country or region
Business address
Product interests
Inquiry details
OEM, ODM, sourcing, distribution, or cooperation requirements
Other information you choose to provide when communicating with us
When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device type, operating system, referring website, pages viewed, date and time of visit, time spent on pages, clickstream data, and general location information derived from your IP address.
This information helps us operate our website, understand visitor behavior, improve website performance, maintain security, and evaluate the effectiveness of our content and marketing activities.
We may use cookies, pixels, tags, scripts, and similar technologies to operate our website, improve user experience, analyze website traffic, remember preferences, and support permitted marketing or analytics activities.
Cookies may include:
Strictly necessary cookies, which are required for the website to function properly.
Functional cookies, which help remember preferences and improve usability.
Analytics cookies, which help us understand how visitors use our website.
Marketing cookies, which may help us measure campaign performance or provide more relevant business-related content, where permitted by applicable law.
Where required by law, we will request your consent before placing non-essential cookies. You may manage or withdraw your cookie preferences through our cookie settings tool, where available, or through your browser settings.
We use the information we collect only for legitimate business purposes related to our website, products, services, and business communications.
We may use your information to:
Operate, maintain, and improve our website
Respond to your inquiries, quotation requests, or product questions
Provide product information, catalogues, specifications, manuals, or other requested materials
Communicate with you regarding your inquiry, account, order, project, or business relationship
Process and fulfill orders, samples, quotations, or other business transactions
Evaluate potential cooperation, OEM/ODM projects, distribution opportunities, or supplier/customer relationships
Send administrative, service-related, or permitted marketing communications
Improve our products, services, website content, and customer experience
Analyze website traffic, visitor behavior, and marketing performance
Maintain website security and prevent fraud, misuse, unauthorized access, or other harmful activity
Comply with applicable legal, regulatory, tax, accounting, customs, or contractual obligations
Protect the rights, property, safety, and security of Genteel Homecare, our users, business partners, and website visitors
We do not use personal information for purposes unrelated to our business relationship with you. We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.
Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following legal bases:
Consent, such as when you agree to receive marketing communications or accept non-essential cookies.
Contractual necessity, such as when we process information to respond to your request, provide quotations, process orders, or take steps before entering into a business relationship.
Legitimate interests, such as maintaining our website, improving our products and services, communicating with business contacts, preventing fraud, and developing our business.
Legal obligations, such as when we are required to retain or disclose information under applicable laws, regulations, customs, tax, or accounting requirements.
We may share personal information only when necessary and appropriate for the purposes described in this Privacy Policy.
We may share information with:
Our employees, affiliated companies, or authorized representatives
Website hosting, IT, security, analytics, CRM, email, and marketing service providers
Logistics, payment, customs, compliance, certification, or professional service providers where relevant to business transactions
Business partners or representatives involved in responding to your inquiry or supporting a business relationship
Legal, accounting, consulting, or compliance advisors
Government authorities, regulators, courts, customs authorities, or law enforcement agencies where required by law
We require service providers and business partners who process personal information on our behalf to use such information only for authorized purposes and to protect it with appropriate safeguards.
As an international business, we may communicate with customers, suppliers, service providers, and business partners in different countries. Your personal information may therefore be transferred to, stored in, or processed in countries outside your country or region of residence.
Where required by applicable law, we will take reasonable and appropriate measures to protect personal information transferred internationally, such as using contractual safeguards, access controls, and other data protection measures.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period may depend on the nature of your inquiry or business relationship with us, legal or contractual requirements, accounting or customs obligations, dispute resolution needs, website security, fraud prevention, and compliance requirements.
When personal information is no longer needed, we will delete, anonymize, or securely retain it in accordance with applicable laws and business requirements.
If you choose to receive product updates, catalogues, newsletters, trade show information, or other business communications from us, we may use your contact information to send relevant content.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Even if you opt out of marketing communications, we may still send you non-marketing communications related to your inquiry, order, project, business relationship, legal obligations, or administrative matters.
We use reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure hosting arrangements, password protection, internal confidentiality practices, data minimization, and other appropriate safeguards.
However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect the information we process, we cannot guarantee absolute security.
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request a copy of your personal information in a portable format
Opt out of marketing communications
Manage or reject non-essential cookies
To exercise your rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request. These rights may be subject to legal limitations, exemptions, or record retention requirements.
We may use third-party tools to support website operation, analytics, advertising measurement, customer communication, or marketing management. These tools may collect information through cookies or similar technologies according to their own privacy policies.
Our website may also contain links to third-party websites, social media platforms, trade show pages, partner websites, or other external resources. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Our website is intended for business and professional users. It is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law.
If you believe that a child has provided personal information to us, please contact us, and we will take appropriate steps to delete such information where required.
If you have any questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact us:
Company Legal Name: GENTEEL HOMECARE PRODUCTS CO., LTD.
Address: Liyu Industry Area, Danzao, Nanhai, Foshan, Guangdong, China. 528216
Email: info@genteelmed.com
Phone: 86-757-85444868
Website: https://www.genteelmed.com/contact-us/
We will respond to privacy-related requests in accordance with applicable law.
